Changing Your Registration

If after registering or after scheduling your test you wish to modify your registration for a computer-based test, you may request a modification by following the procedures described below. Please note that it is not possible to change a registration for computer-based testing to a registration for paper-based testing. If you need to correct or update personal information (e.g., your mailing address), contact Evaluation Systems (see "Contact Information").

Changing your test date, test center, or testing time. If you have already scheduled your test and wish to change the date, time, or location of your test appointment, you may reschedule your test appointment on the Pearson VUE Web site at www.pearsonvue.com/icts. The deadline for rescheduling your test online is 24 hours before your scheduled testing time. There is no fee for rescheduling a test appointment.

NOTE: If you have been approved for alternative testing arrangements and need to change the date, time, or location of your test appointment, you must call Pearson VUE to reschedule your test appointment by telephone at least one business day (24 hours) before your scheduled testing time. Business days are Monday through Friday, excluding holidays.

Withdrawing your registration. If you have registered for the computer-based Basic Skills test but have not yet scheduled your test appointment, you may withdraw your registration by submitting a completed Withdrawal/Refund Request Form for Computer-Based Testing (see "Print Bulletin and Forms [PDF]" on the ICTS Web site).

If you have already scheduled your test appointment, you must first cancel your test appointment on the Pearson VUE Web site at www.pearsonvue.com/icts. The deadline for canceling your test appointment is 24 hours before your scheduled testing time. Then, to withdraw your registration completely, submit a completed Withdrawal/Refund Request Form for Computer-Based Testing (see "Print Bulletin and Forms [PDF]" on the ICTS Web site).

For information about refunds, refer to the withdrawal/refund policy in "Test Fees and Payment Policies."

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2009–2010 ICTS Registration Bulletin
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