Changing Your Registration

Is Computer-Based Testing Right for Me?

If after registering or after scheduling your computer-based test you wish to modify your CBT registration, you may request a modification by following the procedures described below. Please note that it is not possible to change a registration for computer-based testing to a registration for paper-based testing. If you need to correct or update personal information (e.g., your mailing address), contact Evaluation Systems (see "Contact Information").

Changing your test date, test center, or testing time. If you have already scheduled your test appointment and wish to change the date, time, or location of your test appointment, you may reschedule your test appointment on the Pearson VUE Web site at www.pearsonvue.com/icts. The deadline for rescheduling your test appointment online is 24 hours before your scheduled testing time. There is no fee for rescheduling a test appointment.

NOTE: If you have been approved for alternative testing arrangements and need to change the date, time, or location of your test appointment, you must call Pearson VUE to reschedule your test appointment by telephone at least one business day (24 hours) before your scheduled testing time. Business days are Monday through Friday, excluding holidays.

Changing your test selection. If you wish to change the computer-based test for which you registered (e.g., if you registered for Basic Skills but wish to change your test to Elementary/Middle Grades), you must withdraw your registration for the original test as described below and submit a new registration for the new test. Please note that the registration processing fee is not refunded so individuals who withdraw a registration and then register again effectively incur additional costs. Also note that your refund for the withdrawn registration will be issued by Evaluation Systems (as a credit to your credit card account) within four weeks of your request.

Candidates who cancel a test appointment lose their original seat; test appointment scheduling for any subsequent registrations is subject to available space at the time of the scheduling. Because seating is limited, there can be no guarantee that test appointments for new registrations can be rescheduled for the same testing window.

Withdrawing your registration. If you have registered for a computer-based test but have not yet scheduled your test appointment, you may withdraw your registration by submitting a completed Withdrawal/Refund Request Form for Computer-Based Testing (see "Print Bulletin and Forms [PDF]" on the ICTS Web site).

If you have already scheduled your test appointment, you must first cancel your test appointment on the Pearson VUE Web site at www.pearsonvue.com/icts. The deadline for canceling your test appointment is 24 hours before your scheduled testing time. Then, to withdraw your registration completely, submit a completed Withdrawal/Refund Request Form for Computer-Based Testing (see "Print Bulletin and Forms [PDF]" on the ICTS Web site).

For information about refunds, refer to the withdrawal/refund policy in "Test Fees and Payment Policies."

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